Privacy policy
Last updated: August 4, 2026
1. Scope of this policy
Direct Practice Care™ ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information you provide through this website — primarily when you request information about our services.
This policy covers the website only. If your practice becomes a Direct Practice Care client, the handling of employee, payroll, benefits, and any health-related data is governed by the written services agreement between us and your practice, together with any applicable business associate agreement — not by this page.
2. Information we collect
Information you give us
We collect information you voluntarily submit when you:
- Request information through a form on this site
- Download a guide or other resource
- Contact us by email
This typically includes your name, practice name, email address, phone number, role, and whatever context you choose to share about your practice.
Information collected automatically
When you access this website we may automatically collect your IP address, browser type, operating system, referring URL, access times, and pages viewed.
Forms hosted by our service providers
Our request-information form is hosted and processed by a third-party customer relationship platform on our behalf. Information you submit through it is transmitted to that provider and stored in our account there, subject to their security and confidentiality obligations to us.
3. How we use information
- To respond to your inquiry and follow up about your practice's needs
- To provide, maintain, and improve our services and this website
- To send updates and educational material where you have asked to receive them
- To monitor and analyze usage trends
- To protect against unauthorized access and maintain security
4. Sharing of information
We do not sell, trade, or rent your personal information. We share it only in these circumstances:
- Service providers. With vendors who help us operate this website and our business, under confidentiality obligations and only for that purpose.
- Partners you ask us to involve. Where evaluating your request requires a quote or assessment from one of our benefits, payroll, or compliance partners, and you have asked us to pursue it.
- Legal requirements. When required by law, regulation, or legal process.
- Protection of rights. To protect the rights, property, or safety of Direct Practice Care, our clients, or others.
- Consent. With your explicit consent for any other purpose.
5. Well-Being Index data
The Well-Being Index is a separate instrument invented by Mayo Clinic and operated by its provider. Individual clinician responses are not shared with us or with your practice's leadership. Organizations receive aggregated, anonymized results only. Use of the Well-Being Index is governed by its own terms and privacy policy.
6. Data security
We use appropriate technical and organizational measures to protect personal information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and tracking
This website and the embedded form provider may use cookies and similar technologies. You can control cookies through your browser settings, though disabling them may affect how the site works.
8. Third-party links
This site links to other websites, including Direct Self Care and Direct Wealth Care. We are not responsible for the privacy practices of external sites; please review their policies.
9. Your rights and choices
Depending on where you live, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent where applicable
To exercise any of these rights, contact us using the details below.
10. Children's privacy
This website is directed to practice owners and administrators. It is not directed to individuals under 18, and we do not knowingly collect their personal information.
11. Changes to this policy
We may update this policy from time to time. Changes are posted on this page with a revised "last updated" date.
12. Contact us
Direct Practice Care
Email: jonathan.moss@direct-practice-care.com